Frequently Asked Questions ✨
Most items are made-to-order, so they're always "in stock"! Check product descriptions for details.
Yes! Items marked sold-out will return. Items being discontinued are removed entirely. Ask us if unsure.
As a 3D printing business, we produce most items on-demand rather than maintaining expensive inventory.
Our suppliers release multiple models monthly. We render, price, and list them as quickly as possible!
Yes! We offer free shipping within the Netherlands for orders over €75, and throughout the EU for orders over €150
We currently ship to all EU countries. For shipping outside the EU, please contact us to discuss options.
Processing time before shipping is typically 2-7 business days for made-to-order items - please refer to the product page for the details. If you want a more accurate estimate please contact us. Once the item has been shipped the transport times usually fall in the range below.
- Netherlands: 1-2 business days
- Germany & Belgium: 2-3 business days
- France & Luxembourg: 3-4 business days
- Other EU countries: 4-7 business days
Absolutely! You'll receive a shipment confirmation email with tracking information once your order ships. You can also track your order by logging into your account and checking the "Orders" section.
While we don't offer express shipping as a standard option, we may be able to accommodate rush orders. Please contact us to discuss your needs.
We primarily use PostNL, with DHL as our backup carrier. If you have specific carrier requirements, please message us and we'll see what we can arrange.
If you need to change your shipping address, please contact us immediately from the email address you used to place the order. We'll do our best to update it before shipping.
Items ordered together in a single order are automatically combined for shipping. If you place multiple separate orders in quick succession, reach out to us and we'll see if we can combine them for you.
Processing times vary based on our current print queue and the complexity of your models. Made-to-order items typically ship within 2-7 business days, but intricate pieces may take longer. We'll keep you updated on expected shipping times. If you're concerned, please reach out.
We accept various payment methods through Shopify Payments and PayPal, depending on your country.
Please contact us as soon as possible to discuss changes or cancellation.
Select countries have access to Klarna's pay-in-3 option at checkout.
Payment is processed immediately upon order placement.
Yes! We use Shopify's secure checkout system, which meets all industry security standards.
While we cannot process tax-free purchases, you can download VAT invoices from your account for tax reclaim purposes.
Try a different card or payment method. Ensure your billing address matches your card's registered address. If problems persist, please contact us.
Yes! Gift cards are available in various denominations.
Absolutely! Enter their shipping address and name at checkout for the products you want to gift.
Yes! Contact us to add a personalized gift message.
We never include printed invoices. As long as you use your email (not the recipient's), they won't see pricing.
Your figures are carefully packed using cardboard boxes, bubble wrap, and packing paper. Larger orders may include multiple smaller boxes within one shipment. Fragile parts receive extra protection and delicate details (like hair strands or fingers) are bagged separately—if something breaks off, it's usually easy to glue back on!
Yes! We're committed to sustainable packaging:
- Packing paper: 100% recycled paper
- Cardboard boxes: Fully recyclable and FSC certified, made from recycled materials
- Bubble wrap: Made from 100% recycled material
We don't print branding directly on boxes so you can easily reuse them—the best recycling is reusing!
While our multi-part kits make traditional gift wrapping challenging, we're happy to include a personalized gift note with your order. Contact us to discuss how we can make your gift extra special.
We take great care in packaging to prevent shipping damage. Fragile parts are additionally bagged—if something breaks, it's often glueable (we're all makers here!). If your order arrives damaged and you are unable to, or do not want to, try and fix the damaged part, please contact us with photos of the packaging and damage for a replacement.
Yes! Multi-part models come with printed color-coded assembly instructions featuring a parts diagram and 4-angle reference images.
Your order includes:
- The item(s) you ordered
- Assembly instructions for multi-part models
- A gift note (if requested)
- Our signature thank-you card
We offer three finish options to match your painting experience and preferences:
🥉 BRONZE (DIY Ready) Perfect for experienced hobbyists and those building armies. You'll receive your figure with supports removed, washed & cured, and quality checked. You'll need to sand support marks, fill any visible holes or gaps, and prime the model yourself. This gives you full control over the preparation process.
🥈 SILVER (Detail Ready) - MOST POPULAR Our recommended choice for most painters! Everything from Bronze PLUS we sand the support marks and fill visible holes. The figure is ready for you to apply primer and start painting. This saves you preparation time while still letting you choose your preferred primer.
🥇 GOLD (Paint Ready) When you just want to paint! Everything from Silver PLUS we fill all gaps, prime the figure (choose black, gray, or white), and for base parts, may pre-assemble them to properly fill all gaps. Your figure arrives ready for paint - no preparation needed. Perfect for display pieces or when you want to dive straight into the creative part.
Not sure? Most customers choose Silver as it offers the best balance of value and convenience. Bronze is great for bulk orders and experienced painters, while Gold is ideal if you want to just focus on painting.
We select resin colors based on current availability of the resins we use, typically using dark or light grey. Specific colors cannot be requested, but quality is consistent regardless of color.
Yes! Some models offer transparent parts (noted on product pages). For special requests, please contact us.
We don't offer custom bases for the Figures/Chibis. Wargaming models include either designer-specified bases or standard bases.
We offer scales provided by the sculptors—typically full-size, 72mm versions, and sometimes busts. Check product images for size charts. For unlisted sizes, please contact us.
Chibis are smaller, stylized cute figures perfect for different painting techniques. Full-size models (1:8-1:10 scale) have larger surfaces ideal for airbrushing.
Not regularly, though we're developing painted product lines. Feel free to inquire, but we may decline if we feel our skills aren't quite there yet!
Figurines/chibis aren't designed for part-swapping (though you can modify with cutting/sanding). Wargaming models often have interchangeable arms, weapons, and heads.
We recommend Vallejo Model Color paints and Army Painter airbrush paints for best results.
No washing needed! However, we strongly recommend priming before painting for best paint adhesion.
Cyanoacrylate (super glue) works great for most parts. For heavier pieces, use 2-part epoxy and consider pinning with wire for extra strength.
Fine sandpaper and fillers like Milliput work best for removing any remaining support marks.
Our resin has some flexibility but maintains the rigidity needed for fine details. These are collectibles, not toys—dropping can break parts, but nothing that super glue and patience can't fix!
Our figures are third-party proxies. Tournament eligibility depends on specific event rules—check with your tournament organizer.
Our wargaming line is 28/32mm scale.
Check our current wargaming listings for army bundles. Otherwise, build your force with our Combat Action Packs (CAPs).
Absolutely! Your imagination is the only limit.
Yes, one base per model. We include designer-specified bases when available, otherwise standard bases.
Not currently listed separately, but message us with your terrain needs!
Most likely yes! Please contact us with details.
Pricing depends on material usage, print time, and post-processing complexity. Manual support work costs extra. Contact us for a fair quote.
Unfortunately, 3D sculpting is outside our current skillset.
We can print anything that's legal.
For our licensed models, you would have to obtain permission from the sculptor. For your own models, ensure you have commercial rights. Contact us for clarification.
First, snap a photo of the box before opening it. If you find damaged parts inside, just send us photos of both the packaging and the affected pieces.
We take extra care to bag up the most delicate parts separately — that way, if something does break during shipping, you can often fix it with a dab of glue. But if that's not going to work for you, just reach out and we'll do our best to figure out a solution that makes you happy.
Resin parts can be reshaped! Place the bent part in hot (not boiling) water for a few seconds. The part should return to its original shape. If needed, gently guide it while warm, then let it cool naturally.
We thoroughly inspect every item before shipping, but if you've received a defective piece, please contact us immediately with photos. We'll make it right!
First, double-check the packaging—small parts can hide in bubble wrap or small bags. If you still can't find it, please contact us with a photo of your instruction manual with the missing part circled.
Product photos show representative colors. We typically use dark or light grey resin, though availability sometimes requires alternatives like beige. The color doesn't affect quality—all resins perform identically.
Please report any quality concerns via our contact page with photos and your order number.
Made-to-order items cannot be returned - we produce them specifically for you using materials that cannot be returned to their original state.
Stock items can be returned within 14 days if they're in original, unopened condition. You'll need our approval first, and you pay return shipping. Should you wish to return an applicable product please contact us.
For damaged items, wrong products, or quality issues - contact us and we'll make it right.
Contact us within 14 days of receiving your order to initiate a return, include your order number. We'll let you know if your return is approved and provide instructions.
You pay return shipping unless we made an error (wrong item, defective product).
After we receive and inspect your return (3-5 business days), refunds are processed to your original payment method within 5-10 business days.
Contact us immediately with photos of the damage and packaging. We'll send replacements or issue a refund.
Since most items are made-to-order and we begin production quickly, cancellations are handled case-by-case. Contact us as soon as possible if you need to cancel. Orders that haven't entered production can typically be cancelled for a full refund.
For minor issues that don't require a return (small imperfections that don't affect functionality), we may offer partial store credit. This is evaluated case-by-case based on photos and the specific situation.
Enter your code at checkout in the designated field.
Yes! Follow our social media and watch for banner announcements on our website.
Sometimes! Free shipping may combine with percentage discounts. Multiple percentage discounts don't stack—the best one applies to original prices.
Click the person icon (top right) to create an account or sign in with Shop or social accounts.
Use the "Forgot Password" link on the sign-in page.
Click the person icon (top right) → "My Profile" to update details. Password changes are under "Change Password."
Yes! Use the wishlist feature to save items.
Person icon (top right) → "Orders" to view your complete order history.
Yes! Create multiple wishlists that can be shared with friends and family.
Yes! 10% off orders with 3+ items automatically applied at checkout.
Please contact us for wholesale inquiries.
Painters and content creators, reach out to discuss partnership opportunities!
With proper designer permissions, yes. Contact us for details.
We're licensed sellers for NomNom Figures, Bulkamancer Sculpts, VaultZ, and DMG Minis (subject to change). Credits appear on product pages — we only sell licensed models via listings on our webstore.
Gelderland, The Netherlands.
Uniformation GK3 Pro and GKTwo printers for consistent quality.
Our proprietary blend of 14K resins for optimal detail and durability.
Sometimes! Follow our social media for convention appearances
Unfortunately no—our workshop shares space with our home and three territorial cats! 🐱
Check our socials for a glance behind the scenes.